Terms & Conditions

Terms and Conditions

1. Book Store Africa is a business in the Authors industry that sells books.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1-14 days and delivery confirmed by way email confirmation and receipt number, Hardcopy's require courier and delivery at an additional fee of R99.

3. Return and Refunds policy

The provision of goods and services by  Book Store Africa is subject to availability. In cases of unavailability,  Book Store Africa will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.

4. Customer Privacy policy

 Book Store Africa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000  (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 

5. Payment options accepted

Payment may be made via Visa, MasterCard, SID instant Eft or by bank transfer into the  Book Store Africa bank account, the details of which will be provided on request.

6. Card acquiring and security

Card transactions will be acquired for  Book Store Africa via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by  Book Store Africa separately from card details which are entered by the client on DPO PayGate’s secure site.For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility

 Book Store Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the laws of South Africa and Taylor Taylor Co as well as  Book Store Africa, chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation

 Book Store Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information

This website is run by  Book Store Africa, Sole Trader based in South Africa

13.  Book Store Africa contact details
Tel nr National : 010 786 0177

Manuscripts: manuscripts@bookstoreafrica.com 

General: info@bookstoreafrica.com

Sales: sales@bookstoreafrica.com

Marketing: marketing@bookstoreafrica.com